1.1. The LESSEE should have regular and valid personal documents: ID card/passport, driving license valid for the territory of the Republic of Bulgaria, registration certificate and a valid credit or debit card MasterCard or Visa with large enough limit to cover the excess. In the event that LESSEE fail to present a valid credit card or lack of sufficient funds available on the card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
1.2. The LESSEE and all additional drivers should be 23 years of age and have a minimum driving experience of 3 years.
1.3. In the event that the LESSEE or one of the additional drivers is between 19 and 23 years old, or has a driving experience of less than 3 years, or is over 70 years old, they can enter into a rental agreement upon paying the fee under Art. 8.6. of this Agreement.
2.1. The minimum term for renting a car is 24 hours. The car is handed over to the LESSEE with the obligatory equipment according to the Road Traffic Act and the implementation regulations thereof, as this circumstance is reflected in a bilaterally signed Handover-Takeover Protocol.
2.2. Any additional car equipment (child seats, chains, navigation, etc.) is provided at the request of the LESSEE; it is considered EXTRA and is charged extra.
2.3. The LESSEE is obliged to return the car together with all documents, keys and equipment handed over to them within the agreed time and place, in the condition in which they received them.
2.4. In case the LESSEE wishes to extend the term of use of the car, they can do so no later than 24 hours before the expiration of the term stipulated in the Agreement. The extension of the term of use is confirmed by the LESSOR by email to the email address of the LESSEE specified in the Agreement. In case it is impossible to send an email, the confirmation is done by sending a message to the telephone number of the LESSEE specified in the Agreement. The term is considered extended from the moment when the LESSOR sends the confirmation message to the LESSEE.
2.5. The LESSOR may refuse to confirm the extension if they consider that the occupancy of the fleet does not allow it. In this case, the LESSEE is obliged to return the rented car until the expiration of the term provided in the Agreement.
2.6. The LESSEE declares that in case of extension of the term of use they agree that the bank card provided by them should be immediately debited with the amount of the rent for the period of extension.
2.7. If the agreed period of use of the car is more than 25 (twenty-five) days, or if it is less than 25 (twenty-five) days, but is extended, and after its extension it turns out to exceed 25 (twenty-five) days, or the validity of the amount re-authorized as a guarantee deposit has expired, the LESSOR is entitled to re-authorize the amount of the deposit according to the data provided on the bank card of the LESSEE. The LESSEE is obliged to provide new data on their card in writing if it expires in the next 6 (six) months after the extension.
2.8. The LESSEE is obliged to notify the LESSOR if they are late with the return of the car by more than 30 (thirty) minutes from the expiration of the agreed term for use; otherwise, they are charged the fee under Art. 8.7 of this Agreement.
2.9. If the LESSEE returns the car with a delay of more than 1 (one) hour from the expiration of the agreed term of use, they owe the rental price for another day. For each subsequent day of delay, the LESSEE owes the relevant rental price according to the current price list published on the website of the LESSOR.
2.10. Notwithstanding the foregoing article, in case the LESSEE keeps the car after the expiration of the agreed period of use without requesting an extension, and if requested – if the extension has not been confirmed by the LESSOR, the LESSOR is entitled to take all legal action to protect its right to property, including notifying the competent state authorities and insurers.
2.11. Cancellation /Amendment : Confirmed booking can be cancelled or amended no later than 72 hours (3 days) before the pick time at no cost. In case the booking is cancelled/amend less than 72 hours before the pick up time a fee of 30% of the total amount will be charge plus administration tax of 50.00 EUR. No cancellations are allowed less than 24 hors before the pick up time. If the LESSEE cancels the booking less that 24 hors or does not show to pick up the car -the full amount of the rental is charged. “No show” booking are not refunded.
2.13 Refund policy: All booking prepayments will be refunded if an alternative vehicle can not be provided. Refund should be made on the same credit/debit card used by the LESSEE to make the prepay, or bank/REVOLUT account , provided by the LESSEE, if there is any processing problem with the credit/debit card.
3.1. Upon concluding the Agreement, the LESSEE is obliged to pay the LESSOR the following amounts:
(a) The fixed daily rental price for the entire period of the Agreement;
(b) The fee under Art. 2.1. in case the LESSEE or any of the additional drivers are between 19 and 23 years old, or have a driving experience of less than 3 years, or are over 70 years old;
(c) The fee for travelling outside the territory of Bulgaria with the rented car, provided that the parties have agreed on this;
(d) Deposit in full, as stipulated in the Agreement;
3.2. The deposit cannot be used for additional payment of the rental price in case of extension of the lease term under Art. 2.7.
3.3. The rental price includes unlimited mileage for the territory of the Republic of Bulgaria.
3.4. The Civil Liability Insurance for the territory of the Republic of Bulgaria is at the expense of the LESSOR.
3.5. Fees for parking in the Green or Blue Zone in the cities are at the expense of the LESSEE.
3.6. The LESSOR is obliged to hand over the car to the LESSEE with a full tank, and each subsequent refuelling for the period of use is at the expense of the LESSEE. The LESSEE is obliged to return the car to the LESSOR with a full tank, otherwise they are obliged to pay the value of the fuel until it is fully filled, as well as the fee under Art. 8.8 of this Agreement.
3.7. In case the LESSEE wants to return the rented car before the end of rental period, they are entitled to receive 30% of the paid rent for the remaining unused days of the Agreement, but only if they have notified the LESSOR about it by email no later than 48 hours before the return. If the LESSEE fails to notify the LESSOR, the LESSOR is entitled to withhold the entire paid rental price, including for unused days under the Agreement. For the months of June, July and August, amounts for days not used under the Agreement are not refundable.
3.8. Fines, court costs and other costs due to violation of traffic rules by the LESSEE are at the expense of the LESSEE.
3.9. In case the competent authorities do not recognize that the fines, court costs and other costs under item 3.8 are at the expense of the LESSEE, the LESSOR has the right to reimburse the amount paid thereof from the LESSEE.
3.10. In case the LESSEE is fined through an electronic slip for non-compliance with traffic rules, they owe the LESSOR the administrative fee under Art. 8.9 of this Agreement for the provision of his personal data to the Traffic Police. The LESSOR is entitled to impose such a fee within 3 years from the conclusion of the Agreement.
4.1. Travelling outside Bulgaria is allowed for certain classes of cars.
4.2. In any case, if the LESSEE wishes to rent a car for travelling outside Bulgaria, they are obliged to state this to the LESSOR at the time of making the reservation, respectively at the time of concluding the Agreement, if there is no prior reservation. The LESSEE gives their permission by e-mail when the application for travelling abroad is made with the reservation, and after entering in the Agreement and paying the relevant fee when made on the spot.
4.3. When the LESSEE has not stated in advance that they wish to rent a car for travelling outside Bulgaria, the LESSOR is entitled to refuse to allow such travel, and their refusal is not grounds for cancelling a prepaid reservation by the LESSEE. In case the LESSEE still cancels the reservation, the LESSOR is entitled to keep the amount paid on it.
4.4. A fee is charged for travelling outside Bulgaria, which varies depending on the borders crossed between countries. When travelling outside Bulgaria, the vignette fees, as well as any additional insurance (outside the GREEN CARD) required for the countries visited, are at the expense of the LESSEE.
4.5. Cross-border travel is allowed ONLY to Greece, Northern Macedonia, Romania and Serbia under the following conditions:
4.5.1. The LESSEE is obliged to pay an additional fee in the amount of EUR 90 for the first specified country from those listed in Art. 4.5. they visit.
4.5.2. The LESSEE is obliged to pay an additional fee in the amount of EUR 25 for every subsequent specified country from those listed in Art. 4.5. they visit.
4.5.3. The deposit should be blocked on the bank card in the name of the first driver specified in the Agreement and is double the amount of the standard deposit.
4.5.4. The LESSEE is obliged to present a copy of their international passport or ID card, as well as a driving license valid for the territory of Bulgaria and the countries visited, at least three business days before the start date of the rental period.
4.6. In case the LESSEE uses the car outside Bulgaria without complying with the provisions of the previous articles, they owe the LESSOR a penalty in the amount of the deposit provided for the class of cars, and in any case not more than EUR 1000 (thousand euro). In this case, the LESSOR has the right to terminate the Agreement and request the return of the car. The LESSOR also has this right in case the LESSEE prepares to use the car outside the borders of Bulgaria. The LESSOR has the right to take all legal actions to exercise their rights under this article, including to notify the border and police authorities, to remotely block the car’s engine, etc.
4.7. When renting the vehicle with cross border option, the rental price includes a mileage of 150 km. per day. For the additional mileage, the amount of EUR 0.21 per km. is paid upon returning the car.
4.8. In case of malfunction or traffic accident outside the borders of Bulgaria, the LESSEE pays all costs of transporting the damaged vehicle to the place where it has been agreed to return the car after the end of the rental period. In any and all traffic accidents, the LESSEE is obliged to request a report from the local competent authorities.
4.9. In case the car is stolen while it is outside the borders of Bulgaria, the LESSEE is obliged to present all car documents to the LESSOR, together with the car key. A replacement vehicle, if provided for in the rental agreement, is provided at the place where, according to the Agreement, the LESSEE received the stolen car.
4.10. If the trip outside the borders of Bulgaria includes transportation of the car by ferry, the LESSEE is obliged to notify the LESSOR in advance the moment when they stated that they wished to travel abroad. All required insurance and fees for travel by ferry are at the expense of the LESSEE. The LESSOR has the right to refuse to provide the car in case there is no additional insurance required. In case of damage to the rented car during or due to the ferry trip, the LESSEE shall be held fully financially liable to the Lessor for repairing the damage. The LESSEE is entitled to receive from the LESSOR accounting documents to seek recourse liability from the culpable entity.
5.1. In case the LESSEE returns the car to the LESSOR with a tank full of less than 100% of its capacity, the fee under Art. 3.6 above is deducted from the deposit.
5.2. In the event that upon the return of the car some deficiencies or minor damage are found, the LESSOR has the right to deduct their value from the deposit.
5.3. In case the LESSEE loses, or for any other reason does not return the car documents, keys, license plates, they are obliged to pay the LESSOR a penalty of EUR 300 (three hundred euro), together with the amount required for issuance of new documents, keys and/or registration plates.
5.4. In any traffic accident, regardless of whether the LESSEE admits culpability or not, and whether they have taken out Full Coverage Insurance or not, they are obliged to wait for law enforcement and obtain a protocol or official note for the accident. It is the obligation of the LESSEE to immediately notify the LESSOR, as well as the competent authorities. In case the LESSEE does not have additional Full Coverage Insurance, they owe the LESSOR the amount needed to repair the damage caused to the car, but not more than the amount of the deductible.
5.5. In case it is necessary to replace the rented car due to the fault of the LESSEE, the latter owes the LESSOR the cost of transporting the replacement car, the cost of transporting the replaced car and the rental price according to the price list posted on the LESSOR’s website for each day of use of the replaced car. The LESSOR may refuse to replace the car if there is no availability.
5.6. Neither the main car insurance nor the additional Full Coverage Insurance covers damages when, upon return, it is established that:
5.6.1. there are damages on the tires, rims, wheels, wipers and running gear of the car, as well as missing external parts and equipment of the car, without any signs of forced breaking;
5.6.2. there are damages to the car’s engine, which are not the result of ordinary depreciation, but are caused by improper use by the LESSEE – refuelling with inappropriate fuel, intentional damage, etc.;
5.6.3. the damage to the car is the result of driving under the influence of alcohol and/or drugs;
5.6.4. there is damage to the car as a result of off-road driving/marking. The LESSEE is obliged to drive only on roads that are part of the Republican Road Network. Off-road driving is not allowed, even for off-road vehicles;
5.6.5. there is damage to the car, which is caused by car driving by a person who is not a qualified driver according to the Bulgarian legislation, or by a person who is not specified in the rental agreement as a driver/additional driver;
5.6.6. there is damage to the vehicle as a result of overloading and/or exceeding the seating capacity;
5.6.7. damages to the car, which are caused by refuelling with unsuitable fuels by the LESSEE;
5.7.In case the rented car is stolen, and the car documents (registration certificate – part two, “Civil Liability” insurance policy, “Civil Liability” registration, car assistance card, annual technical inspection slip) and/or the car keys/card key is not handed over to the LESSOR, then the LESSEE is obliged to pay to the LESSOR the amount of the insurance value of the car. The LESSEE shall duly notify the LESSOR of the theft, as well as cooperate fully to the investigating authorities.
5.8.In case of minor deficiencies or damages whose value does not exceed the amount of the deposit, the LESSOR is not obliged to file an insurance claim. In this case, the LESSOR has the right to reimburse their expenses from the value of the deposit; in case the value of the deposit is insufficient, the LESSOR has the right to use the data provided by the LESSEE’s bank card to cover the rest of their expenses.
5.9.The LESSOR undertakes to cover the costs of purchasing consumables and removing minor defects (replacement of wipers, burnt out light bulbs, etc.) only if they have given their consent in advance by email or telephone and is provided with an invoice in their name.
6.1.The LESSEE is obliged not to use the car for participation in competitions, trainings, drills, to tow trailers, as well as to transport large and bulk cargoes with it, without the prior explicit consent of the LESSOR.
6.2.The LESSEE is obliged to monitor the oil and coolant levels before and during the driving. In case they find it necessary to top up the oil in the engine or top up another type of fluid in the car, the LESSEE is obliged to inform the LESSOR and agree with them on the type and quality of oil/fluid to be refilled.
6.3.The LESSOR undertakes not to transfer the car to third parties, except in cases where they are listed as additional drivers in the lease agreement, or when the LESSOR has expressly authorized them to use the car.
6.4.The LESSEE is responsible for all damages caused to the rented vehicle, as well as the damages caused to other vehicles while driving the rented car, in case they have violated the terms of the rental agreement, and if they have violated traffic rules while driving on the roads in the country they are in.
6.5.Regarding their relationship with the LESSOR, the LESSEE is responsible for the actions of the passengers in the car as if their own. The LESSEE undertakes not to allow car transportation of persons they do not know, including in the form of “Hitchhiking” or “Shared Travel”.
6.6.The LESSEE undertakes not to carry out any transport services with the rented car.
6.7.The LESSEE is responsible for any damage to the car caused by items transported in it.
6.8.The LESSEE undertakes not to allow smoking in the car, as well as not to allow the transport of pets. Upon non-performance of the obligations under this article, the LESSEE is obliged to pay the LESSOR a penalty of EUR 100, regardless of whether the violation of the ban on smoking and transportation of pets is the fault of the LESSEE or a third party.
6.9.The LESSEE is obliged to return the car in the condition in which it was received. The fee for returning a dirty car is EUR 100.
6.10.In case the LESSEE violates their obligations under Art. 6.1, 6.2, 6.3 or 6.6, they owe the LESSOR a penalty in the amount of twice the rental price of the car for each day of violation.
7.1.The LESSOR is obliged to maintain all cars in good and proper technical condition, as well as to monitor the payment of all fees and insurance borne by them.
7.2.The LESSOR is obliged to provide a representative at the agreed time for concluding the agreement and/or providing the car. The LESSOR is obliged to provide always available telephone connection between the LESSEE and the LESSOR’s office or representative.
7.3.The LESSOR is obliged to inspect the car within 48 hours of its return. In the absence of damages and/or remarks, the LESSOR is obliged to release the amounts blocked as a deposit. If it is deemed that there are grounds for withholding part of, or the full amount of, the deposited amounts, the LESSOR shall issue the necessary document and notify the LESSEE by e-mail to the e-mail specified by the latter. If it is impossible to release the deposit due to a communication problem or restrictions of the bank that issued the card, the automatic release of the deposit is awaited.
7.4.The LESSOR is obliged to observe the parameters of the pre-concluded reservations. If it is impossible to provide a car of the class specified in the reservation, the LESSOR provides a car of a higher class at the same price.
7.5.The LESSOR is obliged to provide assistance to the LESSEE in connection with the use and management of the rented car.
7.6.In case of a serious defect caused by the normal depreciation of the units in the rented car, which renders its use impossible, the LESSOR undertakes to replace the car with another one of the same or higher class at the same price. The replacement should be made no later than 48 hours from the notification by the LESSEE regarding the existence of such a defect. In this case, the Agreement is considered extended with the time required to replace the defective vehicle.
8.1. Car deliveries during business hours are done between 09:30am and 18:00pm every business day /Monday – Friday/. For downtown Sofia area and Sofia Airport the delivery during business hours is free.
8.2.Car deliveries outside business hours are done between 6:00pm and 09:00am from Monday to Friday, as well as on Saturdays and Sundays. For the area of the city of Sofia, for delivery outside business hours a fee of EUR 35 is charged.
8.3.Car deliveries outside the territory of Sofia is carried out by prior arrangement and against an additionally agreed payment.
8.4. In case the LESSEE wishes to use the services of a driver within the country, they can do so by prior arrangement and against an additional fee.
8.5. The fee for travelling with the rented car outside the territory of the country is calculated according to the provisions of Art. 4 of this Agreement. The LESSOR reserves the right to impose restrictions when travelling with the rented car abroad.
8.6 .The fee for drivers under 23 and over 70 of age is EUR 90.
8.7. The fee for late notification of a delay in returning the car by more than 30 minutes after the agreed period of use is in the amount of EUR 100.
8.8. The fee for returning the car with a tank that is not full to 100 % of its capacity is EUR 15.
8.9. The fee for providing personal data of the LESSEE to the Traffic Police, in case they are fined by electronic form and photo for non-compliance with the Road Traffic Act, is EUR 25.
8.10. The fee for damage to the rented car is EUR 45.
8.11. The fee for a baby chair/seat is EUR 5.20 per day.
8.12. The fee for snow chains is EUR 3.40 per day.
8.13. The fee for a ski rack/luggage box for 4 pairs of skis is EUR 20.00 per day. This service is available upon prior request.
8.14. The luggage box fee is EUR 35.00 per day, but not more than. This service is available upon prior request and against an additional security deposit.
8.15. The fee for GPS navigation / WI-FI router is EUR 8 per day.
The LESSEE is deemed to have been informed of the following information regarding their personal data, which may be processed in connection with the conclusion and fulfilment of obligations under this lease agreement or upon acceptance of a reservation request:
9.1. The personal data that the LESSOR usually processes in connection with the conclusion and fulfilment of obligations under the lease agreement, or when accepting a reservation request, are the following:
(a) Full names, personal identification number or personal number of a foreigner, date of birth, permanent address, personal contact details (contact address, telephone number, e-mail);
(b) Credit or debit card information, bank account number or other banking and payment information in connection with payments under concluded agreements;
(c) E-mail and information about the requests made by the user, submitted complaints, applications, requests and other documents entered by the LESSEE;
(d) Other feedback which the LESSOR receives from the LESSEE;
(e) Data provided via the company’s website or e-mail;
(f) Other personal data provided by the LESSEE or by a third party at the conclusion of the agreement or during the contractual relationship, including but not limited to: full name, personal identification number or personal number of a foreigner, permanent address of proxy, and other data specified in the document on the basis of which the third party is authorized, as well as contact details of the relevant person.
9.2. Processing the LESSEE’s personal data is necessary for concluding and executing agreements for the services provided by the LESSOR and for fulfilling the obligations assumed thereof, as well as in fulfilling statutory regulated obligations. Without this personal data, it would not be possible for the LESSOR to conclude this Agreement. The LESSOR may share the personal data of the LESSEE with service providers (experts and subcontractors) based on their legitimate interest in providing the services offered and improving the quality of its overall product.
9.3. The personal data provided by the LESSEE will be used for the purposes of administration of contractual relations, including but not limited to, for the purposes of:
(a) Execution of contractual and other relations: establishing the identity of the LESSEE; management and execution of requests of the LESSEE in connection with the conclusion or execution of this Agreement; contacting the LESSEE in connection with the services requested by them or fulfilment of obligations undertaken by the LESSOR under this Agreement; issuing and sending of invoices for due payments; providing the necessary service; collection of amounts due for services used;
(b) For fulfilment of statutory obligations: processing of the LESSOR’s identification data, data for issuing invoices and making payments of statutory regulated obligations of the LESSOR, including but not limited to: providing information to the Commission for Personal Data Protection; fulfilment of obligations provided for in the Accountancy Act and the Tax and Social Security Procedure Code, as well as other related normative acts; providing information to the court and third parties, in court proceedings, in accordance with the requirements of the procedural and substantive legal acts applicable to the proceedings. The LESSEE’s personal data will not be collected and/or processed for the purposes of direct marketing.
(c) To protect the legitimate interest of the LESSOR: The LESSOR processes the identity documents and driving license of the LESSEE in order to protect the property provided by the LESSOR and to provide information to law enforcement agencies in case violations of the Road Traffic Act.
9.4. The LESSOR undertakes to respect and protect the personal data of the LESSEE. Subject to legal requirements, it is possible for the LESSOR to disclose the personal data of the LESSEE to the following persons:
(a) Persons who have been assigned the processing, completing, delivery of written correspondence with the LESSEE or information forms of the administrator.
(b) Persons who are contractually assigned by the LESSOR to assist them in connection with the service and collection of their receivables.
(c) Persons to whom the LESSOR has assigned the processing of personal data for organizational or other reasons other than the foregoing.
(d) Authorities, institutions and entities to whom the LESSOR is obliged to provide personal data under Bulgarian and EU law or to protect its legitimate interest.
9.5. The term for storage of the LESSOR’s personal data depends on the purposes for which they are processed. The use of the LESSOR’s personal data is terminated upon the termination of their contractual relationship with the LESSOR. Upon expiration of the term of the agreement or the application, the personal data shall not be destroyed, but shall be stored with a view to the final settlement of all financial obligations and the expiration of the statutiry obligations for data storage, as follows:
(a) obligations for storage and processing of accounting data under the Accounting Act: 11 years
(b) expiration of the statute of limitations for filing claims specified in the Obligations and Contracts Act: 5 years
(c expiration of the deadlines for providing information to the court, the competent state authorities, as well as other grounds provided for in the effective legislation: 5 years
9.6. The LESSOR collects, stores and processes the personal data of the LESSEE on any of the above grounds, providing personal data to third parties who, based on a contractual relationship with the LESSOR process the same personal data on behalf of the LESSOR, having direct or indirect access to them, namely:
(a) employees of the LESSOR, processing the personal data of the LESSEE in correspondence, applications and agreements
(b) natural persons and legal entities providing accounting and consulting services
(c) persons who support software equipment designed to process personal data
(d) banking and payment institutions, processing payments and orders received from the LESSEE
(e). transport, courier and other companies/persons when sending documents on paper to the address indicated by the LESSEE, related to the agreement concluded by the LESSEE or by an application made by them.
9.7. Subject to Bulgarian law, the LESSEE has rights in respect of their personal data processed by the LESSOR, namely:
(a) to get access to their personal data, which the LESSOR processes, as well as to receive a copy thereof;
(b) to receive information about the purposes of processing, what the categories of personal data that the LESSOR processes are, which the recipients or the categories of recipients to whom the LESSOR discloses the collected data are;
(c) in case of incompleteness and inaccuracy, to correct their personal data in possession of the LESSOR;
(d) to request their personal data to be deleted when there are legal prerequisites for this. Such cases might include: if the purpose for which they were collected has been achieved; if the LESSEE has withdrawn their consent, when the processing is based on their consent and there is no other legal basis for processing; when the data of the LESSEE is processed illegally, etc.
(e) in cases stipulated by law, to request the processing of their personal data to be limited;
9.8. The LESSEE is considered informed about the possibility to file a complaint to the Commission for Personal Data Protection, when there are appropriate prerequisites thereof.
9.9. The LESSEE declares that they are aware of their rights as a personal data subject, according to Regulation 2016/679 of the EU and the Council of 27.04.2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC/General Regulation on data protection/internal acts of the Republic of Bulgaria entirely in accordance with the procedure established by them, as well as after getting acquainted with the internal rules of the LESSOR for the measures and means for processing and protection of personal data. The LESSOR states their consent for the provided personal data, as well as the necessary personal data collected by law, to be processed, stored, provided for use by third parties and the LESSOR, archived and deleted in the prescribed manner and within the prescribed time.
This Agreement shall be terminated:
10.1. Upon its expiry and the return of the car. Failure to return the car within the agreed period is not grounds for termination of the Agreement. The LESSEE shall remain liable in accordance with the provisions of this Agreement until the rented car is returned to the LESSOR.
10.2. : By virtue of a unilateral statement of intent of the LESSOR without notice in the event of:
10.2.1. Delay in the return of the car;
10.2.2. Inability to contact the LESSEE for more than one hour;
10.2.3. Ascertaining incorrect, incomplete or inaccurate data declared by the LESSEE;
11.1. If the LESSEE wishes, they can take out Additional Full Coverage Insurance (“Additional Coverage for Damage and Theft”) for the period of the car rental.
11.2. “Additional Coverage for Damage and Theft” covers:
11.2.1. – Damage to the exterior of the vehicle caused while the vehicle is parked or during parking manoeuvres. Applies to scratches up to 10 cm, up to two components of the vehicle. There is no need to provide a report from the police – just inform the car rental company.
11.2.2. – All damages caused by a car accident (in case all the Bulgarian traffic rules are observed) with the submission of a report issued by the police authorities. The report must be provided to the LESSOR within 3 days of the incident
11.2.3. – Stolen vehicle (upon the return of vehicle documents and keys to the Lessor. Immediate contact with the police is required as well as submission of a protocol issued by the police authorities)
11.3. The purchase of Full Coverage is valid for car damage only if the client submits a police report and immediately informs Autojet about the damage.
11.4. “Additional Coverage for Damage and Theft” is not valid when:
11.4.1. Parts of the vehicle are missing
11.4.2. The client has driven the car under the influence of alcohol, drugs or other narcotic/intoxicating substances.
11.4.3. If a client loses car documentation, car keys, license plates, parking access card.
11.5. “Additional Coverage for Damage and Theft” does not include:
11.5.1. Damage to the tires, wheels, chassis or wipers and the windshield of the car;
11.5.2. Damage to the vehicle’s engine that is not the result of natural operation but is caused by negligence.
11.5.3. The car is driven after drinking alcohol or other narcotics and/or drugs
11.5.4. Damage to the vehicle due to off-road driving
11.5.5. Damage caused by an unauthorized driver.
11.5.6. Damage caused by overloading the vehicle and/or exceeding the seating quota
11.5.7. If the rented vehicle is stolen or confiscated and all vehicle documentation: car registration certificate, Third Party Liability insurance certificate, technical inspection certificate and vehicle key are not handed over to the owner
12.1. Any and all communication between the contractual parties (notifications, consent or refusal, etc.) will be done by sending emails to the e-mail address provided by each party to the Agreement. In case it is impossible to send an e-mail, the communication should be done by sending a text message (SMS).
12.2. The LESSEE declares that they conclude this Agreement of their own volition and the personal or company data provided by them are true.
12.3. This Agreement may be concluded on paper or in electronic form. The electronic version of the Agreement has the same binding force as a paper contract.
12.4. Upon concluding the lease agreement, the LESSEE also signs a declaration for informed acceptance or refusal of Additional Full Coverage Insurance, as well as a handover protocol. Along with these General Terms and Conditions, the listed documents constitute an integral part of the lease agreement.
12.5. The LESSEE agrees that upon return of the car, it will be inspected only for obvious damage, and any defects or damages found within 48 hours after the return, which are caused by the LESSEE, will be reported by the LESSOR on the basis of independent expert opinion. The LESSOR unilaterally signs the handover protocol after the return inspection.
12.6. In case the LESSOR finds damage or deficiencies, they shall provide the LESSEE with the relevant evidence – photos, expertise, etc. The signed handover protocol, together with the evidence, may be submitted to state, judicial or insurance authorities.
12.7. The LESSEE is deemed informed that it is possible for the LESSOR to be served with delayed notifications for fines imposed for violations of traffic rules committed by the LESSEE while using the rented car. This delay is not the fault of the LESSOR and does not release the LESSEE from liability. In case of an imposed fine, the LESSOR informs the LESSEE of the amount and the grounds and is entitled withdraw the amount from the bank card provided. The LESSEE is obliged to provide funds in the card or new card data if the card has expired.
12.8. In case of disputes arising in connection with this Agreement, the parties will try to reach an agreement in the spirit of mutual understanding and compromise, and if this is not possible, the disputes will be referred for settlement to the competent judicial authorities under the jurisdiction of Bulgarian law.
12.9. For any and all matters not settled herein, the provisions of the effective Bulgarian legislation shall apply.
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