COVID-19 Info

COVID-19 Info

 

Dear Customers,

In order to ensure your safety, all our vehicles, keys, documents are thoroughly disinfected before each rental!

Some of the measures we are taking to ensure the highest standards are:

  • We intensively clean our branches to minimize virus transmission.
  • We ensure that our employees follow the recommendations of the WHO, such as washing their hands intensively on a regular basis, wear safety masks and gloves.
  • All vehicles in our Autojet fleet are professionally cleaned in a multi-step process to minimize the potential risk of transmission.

Our network remains at your service.

As a preventative measure, Sofia Airport closes all retail outlets except pharmacies, banks, and grocery stores. This includes our Terminal 1 office.

Autojet continues to offer its services at Sofia Airport. All our customers will be met in front of the Terminal building, vehicles are prepared and handled at the parking lot.

 

When you land, please, call us on +359 899 05 05 05 or +359 999 99 05 05 and our agents will meet you.

 

For more information and cancellation procedure – see the information below.

 

 

 

Dear All,

For more than 30 years, Autojet has lived by a core value established by our founder,  “take care of our customers and associates.” This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy rental at our locations.

In this climate, we know travel may not be your first thought, but I want you to know the safety of our clients and associates is our top priority. I want to thank you in advance for putting your trust in Autojet as you plan for future car rentals. Below is an update on what we are doing, keeping your safety top of mind.

When You Book

You should have confidence when you book a car that we are doing everything we can to have vehicles ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures with our own company management team.

Before Your Rental

Given the impact of COVID-19 on how we work, socialize, and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. Today, we are updating our policy. In order to provide our customers with the most flexibility, we can offer during these challenging times.

Generally speaking, for customers with existing individual reservations including reservations with pre-paid rates. They are typically more restrictive. We will allow changes or cancellations without a charge up to 24 hours prior to pick up. This is valid as long as the change or cancellation is made by May 30, 2020. For guests making new individual reservations between today and May 30, 2020, we will allow those reservations to be changed or canceled at no charge up to 24 hours before a customer`s scheduled pick update. Please visit our web site for the most up-to-date information and for additional details about availability

 

We recognize that these are unsettling times. Whether you are traveling now or in the future, we want you to know that your safety and wellbeing are our first priority.

Whenever you travel, we are waiting with open doors and open hearts to serve you.

Sincerely

Family of Autojet Rent a Car